I will ask you for personal information when I assist you with your finance.  I use the information you provide to advise about and assist with your credit needs. I only provide your information to the companies with whom you choose to deal (and their representatives).

I also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc.  I may do so by mail or electronically unless you tell me that you do not wish to receive electronic communications.

I may occasionally notify you about promotions, new services and special offers, events or articles I think will be of interest to you. I may send you regular updates by email or by post. If you would rather not receive this information, email or write to me.

I may also use your information internally to help me improve my services and help resolve any problems.

If you don’t provide me with full information, I can’t properly advise or assist you with your credit needs.

I strive to maintain the reliability, accuracy, completeness and currency of the personal information I hold and to protect its privacy and security. I keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements

I hold the information I collect from you electronically, updating secure passwords frequently.  I ensure that your information is safe by allowing access only to those employees that require it for application purposes, and by ensuring our systems are backed up regularly.

I do not sell, trade, or rent your personal information to others.

I may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to me e.g. to handle mailings on my behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event.  However, I will do our best to ensure that they protect your information in the same way that I do.

I may also provide your information to others if I’m required to do so by law or under some unusual other circumstances which the Privacy Act permits.

Upon receipt of your written request and enough information to allow me to identify the information, I will disclose to you the personal information I hold about you. I will also correct, amend or delete any personal information that I agree is inaccurate.

If you wish to access or correct your personal information please write to Privacy Officer at admin@cherrylending.com.au.

I do not charge for receiving a request for access to personal information or for complying with a correction request.

By asking me to assist with your credit needs, you consent to the collection and use of the information you have provided to me for the purposes described above.

I welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Privacy Officer at admin@cherrylending.com.au.

If you do have a complaint, please let me know by email, because if I don’t know about it I can’t fix it. You may also contact me by email addressed to; Privacy Officer at admin@cherrylending.com.au, please make sure you include as much information as you can.